Customer Service

How can I return or exchange my Naot Footwear?

All returns/exchanges need to be done through the retail store that the shoes were originally purchased from.  If you feel that there is a manufacturer’s defect on your Naot Footwear, you must please contact the original retailer that you purchased the shoes from to discuss a possible return/exchange.

If your shoes are purchased online through our website, you may return them at a Naot Branded Retail Store within 14 days of purchase.  If you choose to ship them back to head office, then shipping fees are your responsibility.  All shipping fees are non-refundable.  We will require the original receipt and packaging for a full refund.

All Naot Footwear is warrantied against manufacturing defects for 6 months.  We do not warranty against wear.  Please email for further information.

Please note that refunds or exchanges can be done on Naot Footwear purchased in Canada only.

Size Availability

Can’t find the size you are looking for?  Please call our customer service number at 1-800-461-6268 from  Monday to Friday, 8:30am to 5pm EST.  We can help you find what you need, or suggest alternatives.