FAQ

Why Naot?

Each Naot Shoe is handmade with the finest and highest quality raw materials combined with superior standards of advanced design.  Our footwear comes in a magnificent array of eye-catching colours to satisfy every taste.  Come in close so we can whisper the secret behind the unparalleled comfort of Naot Footwear.  THE FOOTBEDS!!  Our uniquely engineered insoles are a blend of natural latex and cork that are designed to replicate the shape of the foot, just like the footprint we leave when walking in the sand.  We invite you to delve into our extensive collection of comfortable and fashionable footwear.  Your feet work too hard – allow them to soak for a while in the soothing comfort of your favorite pair of Naots.

Where is Naot made?

Naot is manufactured at Kibbutz Naot Mordechai in Northern Israel.

How do I pronounce Naot?

In Canada, we pronounce Naot as Na-aught.

How can I purchase Naot Footwear?

You can purchase Naot Footwear by visiting a local Authorized Naot Retailer, or visiting one of our Naot Brand Retail stores.  If you need help finding a local Authorized Naot Retailer or Brand store, please call our toll free number at (800) 461-6268.

How do I know what size Naot Footwear I need to order?

Here are the Naot Footwear size conversions:
Women’s
European Size (North American in parentheses)
35(4-4.5), 36(5-5.5), 37(6-6.5), 38(7-7.5), 39(8-8.5), 40(9-9.5), 41(10-10.5), 42(11-11.5), 43(12-12.5), 44(13-13.5)

Men’s
European Size (North American in parentheses)
40(7-7.5), 41(8-8.5), 42(9-9.5), 43(10-10.5), 44(11-11.5), 45(12-12.5), 46(13-13.5), 47(14-14.5), 48(15-15.5), 49(16-16.5)

Should I waterproof or protect my Naot Footwear?

All Naot Footwear leather, suede and nubuck materials are treated in the tanning process for stain and water protection.  This is not a permeate process and it is recommended that you treat your new footwear with a non-silicone based water and stain protector spray.  Make sure it is non-silicone based because silicone clogs the pores and the leather needs to breathe.  We recommend Tana Products.  Please test on an area that is not as visible before you spray the entire item.

What do I do if my leather gets scuffed?

Even in a perfect world leather shoes and clogs will sometimes get scuffed in the normal wearing process.  If this does happen we recommend using a quality product that will enhance and bring back the natural colour of the leather.  You should try to match the original colour of the product with the colour of the shoe and boot cream.  If you cannot match the colour, a neutral cream will help.  Remember to test on a small area that is not as visible before you polish the entire shoe.

What is the benefit of Naot's Removable Footbed?

The idea of a removable footbed is that you can either remove the footbed and insert a custom orthotic, or you can eventually replace the current footbed with a new Naot Footbed when it starts to wear out, extending the life of your footwear.


We suggest purchasing multiple footbeds so that they can be alternated to extend the life of the footbed, and the footwear, and keep your feet feeling refreshed.  Foot specialists will recommend that you rotate your shoes to keep a healthy environment within the shoe, and rotating the footbeds in your Naots will help you to achieve this.

How can I purchase a new Naot Footbed?

You can purchase Replacement Footbeds by visiting a local Authorized Naot Retailer, or a Naot Brand Retail store.  If you need help finding a local Authorized Naot Retailer or Brand store, please call our toll free number at (800) 461-6268.

How do I know what replacement Naot Footbed I need to purchase for my footwear?

You will need to determine what Naot Collection your shoe/sandal is from.  Bring your existing shoe to a Naot Retailer or Brand store to have them look at the sole, since every Naot Collection has a unique sole.  If you are unable to do so, you can send a photo of the sole to naot@naotcanada.com, and we will help you determine which footbed you need to purchase.

How can I clean my Naot Footbed?

To clean the suede on the cork footbed we recommend using a suede brush or a light grade sandpaper to lightly sand down the footbed.  If your footbed has stains aside from the dark color that comes from the natural oils in your foot, you can use a very lightly damp sponge but do not get the footbed soaked because it may ruin the footbed.  If the footbeds do get wet, do not dry them in direct heat because it could cause the cork to crumble.  Please try these methods on a small portion of the footbed before you clean the entire footbed.

How do I remove my footbed properly?

If you have a removable footbed, it is important to remove it from the instep (inside middle area of the footbed).  Over time, if it is removed incorrectly, the suede and cork may become damaged or separate where they join.  Removing the footbed properly will prevent this from occurring and extend the life of your footbed.

How can I return or exchange my Naot Footwear?

All returns/exchanges need to be done through the retail store that the shoes were originally purchased from.  If you feel that there is a manufacturer’s defect on your Naot Footwear, you must please contact the retail store that you purchased the shoes from to discuss a possible return/exchange.

If your shoes are purchased on line through our website, you may return them at a Naot Retail Brand Store with 14 days of purchase.  If you choose to ship them back to head office, then shipping fees are your responsibility.  We will require the original receipt and packaging for a full refund.

Please note that refunds or exchanges can be done on Naot Footwear purchased in Canada only.

How can I get my Naot Footwear repaired or resoled?

Please visit your local shoe repair – many shoe repair facilities do have this capability.

What do I do if an ornament or rhinestone falls off of my Naot Footwear?

Don’t worry!  We have all different replacement ornaments in our warehouse available to send out to you.  Just give us a call at (800) 461-6268 and we will help you out!

What do I do if my Naot Footwear is squeaking?

Squeaky soles usually happen due to one of the following reasons – either air is getting caught underneath the removable footbed or there is an air bubble in the sole.

If your shoe has a removable footbed, please try removing the footbed and walking around to see if the sole still squeaks without the footbed in.  If the sole still squeaks, it could be an air bubble in the sole and you should contact the retail store that you purchased the shoes from.  If the squeaking stops when you remove the footbed then it is likely just air getting caught underneath the footbed.  In this case we recommend a few home remedies.  You should remove the footbed and put powder, Vaseline (only a small amount or it could get messy) or a thick paper cutout (i.e. paper bag) underneath the footbed, place the footbed back in the shoe and the air should be blocked and the squeaking should stop.

If your shoe does not have a removable footbed, then the issue could be an air bubble in the sole and you should contact the retail store that you purchased the shoes from.

What do I do if my new Naot Footwear is making my feet orange?

The orange colour on your feet is simply caused from the non-toxic dye in the suede that covers Naot’s cork/latex footbed.  The orange comes off more when the foot sweats, especially in the hot summer months.  You can treat the footbed with a non-silicone based water resistant spray which will help keep the colour from getting on your foot.

If I am allergic to Latex can I wear Naot Footwear?

All Naot Footbeds are made from a blend of cork and latex.  Although the footbeds are covered in suede it is not recommended that you wear Naot Footwear if you have an allergy to latex, as it cannot be confirmed which pieces have come in contact with the latex during production.

What does Naot mean?

Naot translates to mean Oasis – isn’t that appropriate!

Who is Solemates Inc?

Solemates Inc. is the Canadian Distributor of Naot Footwear.  We have been bringing you comfort and style since 1990.

Does Naot Footwear have different widths?

Naot Footwear does offer a few styles with different width options, and we also have collections that fit narrower or wider than others.  Please speak with your local Naot Retailer or Brand Store, or call us at (800) 461-6268 for more information.

Does Naot Footwear offer 1/2 sizes?

The Naot Prima Bella Collection is the only collection that is currently available in 1/2 sizes.  If you are a half size we recommend visiting a local Authorized Naot Retailer so you can try on the different sizes to see what size fits your foot best.

Does Naot offer women's styles in a European size 43? How about men's styles in a European 48?

We do have a limited selection of styles available in women’s size 43 or men’s size 48.  Please visit a local Authorized Naot Retailer or Brand store, or please call our toll free number at (800) 461-6268.